Returns & Refunds

Returns & refunds

We want your purchase to be clear from the start. Before ordering, carefully review the shade, length, weight, presentation and other product details.

Review requests

If you receive an incorrect product, one with visible damage or one that does not match your order, contact us as soon as possible on WhatsApp at +52 55 2889 0975. Include your order number and evidence of the issue so we can review your case.

Conditions

Eligibility for a return, exchange, replacement or refund depends on the product’s condition, the reason for the request and applicable law. For personal-use or hygiene-sensitive products, items that have been opened, used, installed, cut, washed, dyed, altered or otherwise handled may not be eligible for return, except in cases of defect, non-conformity or another right recognized by applicable law.

Do not send a product back before receiving instructions from our team. Return costs and the applicable resolution will be determined according to the circumstances and current regulations.

Consumer rights

This policy does not limit any rights you have under applicable consumer-protection law.

Contact

WhatsApp: +52 55 2889 0975.