Returns & Refunds

Returns & refunds

We want your purchase to be clear from the start. Before ordering, carefully review the shade, length, weight, presentation and other product details.

Review requests

If you receive an incorrect product, visible damage or an item that does not match your order, contact us as soon as possible on WhatsApp at +52 55 2889 0975 and include your order number and evidence of the issue so we can review the case.

Conditions

Eligibility for a return, exchange, replacement or refund depends on the product condition, the reason for the request and applicable law. For personal-use or hygienic products, items that have been opened, used, installed, cut, washed, dyed, altered or otherwise handled may not be eligible for return, except where a defect, non-conformity or another right applies under applicable law.

Do not send a product back before receiving instructions from our team. Return costs and the applicable resolution will be determined according to the circumstances and applicable law.

Consumer rights

This policy does not limit any rights you may have under applicable consumer protection law.

Contact

WhatsApp: +52 55 2889 0975.